Signing in
- I forgot my password.
Use the forgotten-password link on the sign-in page. It sends a reset link to your email that expires after one hour and can only be used once.
Reset your password →- I have two-factor authentication turned on and I'm stuck.
After a correct password, ARKEUS asks for your authenticator code on its own — you don't need to navigate there yourself. If you've lost access to your authenticator app, use one of the backup codes you were given when you turned it on.
- I never received my verification email.
Check spam and “All Mail” first — first-time mail from a new domain sometimes lands there. If it genuinely never arrives, write in below and we'll verify the account by hand.
Your subscription
- How do I see or change my plan?
Plan, usage, and billing all live in one place once you're signed in.
Plan & subscription →- How does the 7-day trial work?
It's free for 7 days, starting the day you choose a plan. Nothing is charged until the trial ends, and you can cancel any time before then from the same page.
- What happens to my data if I cancel?
Cancelling stops billing; it does not delete your workspace or its records. Nothing is removed just because a subscription lapsed.
Your data
- Where can I read what ARKEUS does with my data?
The full privacy policy, including every third party ARKEUS relies on, is on the legal page.
Privacy policy and terms →- Can I disconnect a connected account, like Google?
Yes — connections are managed from Connect inside the app, and disconnecting revokes ARKEUS's access immediately.
Write in below. It is recorded directly in ARKEUS for us to follow up on — nothing about the account, subscription or data above is guessed; if something here is wrong, this is how we find out.
Contact support
Tell us what's happening and it will reach us directly.